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Fulfillment Policy
At Verve Northwest Communications, we are committed to providing exceptional service and ensuring a seamless experience for our clients. Please review our fulfillment policy for payment, service delivery, and refund details.
Payment Processing
All credit card payments are securely processed through Stripe, a trusted and PCI-compliant payment gateway.
Clients may pay using major credit and debit cards. Stripe protects financial information and complies with industry security standards.
Service Fulfillment
Upon receipt of payment, a confirmation email will be sent to the email address provided during the transaction. This email will include a receipt and an outline of the next steps for service delivery.
Your client agreement or statement of work will outline project timelines, deliverables, and expectations. If applicable, additional details will be provided during the onboarding process.
Digital deliverables will be shared securely via email, file-sharing platforms, or direct access to your client portal.
Refunds and Cancellations
Due to the nature of our services, refunds are generally unavailable once a project has commenced. Verve Northwest Communications may make exceptions in significant non-performance or unmet deliverables.
For retainer agreements or ongoing services, cancellations must be requested in writing with a 30-day notice unless otherwise specified in the client agreement.
If you believe there is an error in billing or payment, please get in touch with us at kelli@vervenorthwest.com so we can resolve the issue promptly.
Contact Us
If you have any questions about this policy or require assistance with your payment, please get in touch with us at:
Email: kelli@vervenorthwest.com
Phone: 541.579.5888
We appreciate your business and look forward to collaborating with you!